Feedback#
Any information you get as a reaction to your product which in turn you could use to improve your product is feedback. Analytics services, twitter following, instagram likes, youtube views .. everything gives a piece of information that can directly or indirectly help your product. There are various channels to get product feedback, here I'm listing some of the common ones.
Surveys#
Forms or questionnaires sent directly to customers or potential customers in hope to get a reply.
Polls#
Another form of survey but in a passive format that lets customers react quickly.
Social Media#
Public presence and content can be used to gather reaction from followers. It also becomes a place for users to interact with products directly.
Chat#
Engaging customers who land on your web page with a live agent chat.
1-on-1 Interviews#
Inviting customers to have a more personal discussion about the product.
In-App#
Prompt users to let their voice heard while they are using the application.